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Commissioning Advisor

Location:

Coleshill, Birmingham (Head Office)

Contract:

Permanent

Salary:

£18,532.80 per annum

Benefits:

25 days holiday, Pension, Life Assurance
Position Overview

Trakm8 holdings group PLC is a market leader in the fast-growing vehicle telematics market sector. Based in Coleshill and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. As such we now have an opening for an experienced Commissioning Advisor to join our established Customer Support team here at the Head office in Coleshill.

Main responsibilities of the role:
  • Liaising with Install Engineers
  • Commissioning of Trakm8 and BOX Telematics supplied hardware on their respective platforms
  • Ensuring the correct asset details are taken at the point of commissioning
  • Carrying out full checks before passing or failing an install
  • Closing down/updating Works Orders within Salesforce with precise details regarding the work carried out and any issues encountered
  • Responsible for ensuring units have been moved to the correct customer Groups after installation has been completed
Requirements:
  • Extensive customer care skills and experience gained within a call centre/contact centre environment
  • Technically minded with the ability to learn and understand new systems and technologies to a level that enables you to support our customer base
  • Basic understanding of GPS technology in general
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Quick to learn
  • Proactivity and initiative
This role requires screening in the below areas:
  • 2 years of satisfactory Employment/Education References
  • Experian Credit Check

Applicants should be enthusiastic, determined and team players. Please complete the form below, or send your letter of application with your CV to: recruitment@trakm8.com or by post to: Trakm8 Limited, 4 Roman Park, Roman Way, Coleshill, Birmingham, West Midlands, B46 1HG

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