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Sales Administrator

Location:

Coleshill, Birmingham B46

Contract:

Permanent

Salary:

£19,000 per annum

Benefits:

25 days holiday, Pension, life Assurance
Position Overview

As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes:

  • Remote access to a UK based GP
  • 2nd Opinion consultations
  • Mental health assessments and physiotherapy.


Trakm8 holdings group PLC is a market leader in the fast-growing vehicle telematics market sector. Based in Coleshill and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. As such we now have an opening for a Sales Administrator to join our Established Customer Support team here at our Head office in Coleshill.

Main Responsibilities of the role:
  • As the Sales Administrator you will be taking inbound calls and emails from existing and ad-hoc customers requiring assistance during the processing of their order(s).
  • Processing of orders via Opportunities/ Emails/ Phone Calls
  • Processing detailed quotations in line with demand
  • Liaising with both customers and our installation partners to book installs and service calls where applicable, providing feedback for external and internal parties
  • Dealing with delivery queries
  • Up selling and suggestive selling of other product lines with all clients
  • Responsible for processing all orders on to our Sage 200 accounting system and other internal CRM systems
  • Ensure internal SLAs are being met and liaise with departments to ensure customer satisfaction
  • Keeping accurate records of Sales Support activities is paramount, ensuring the weekly KPI’s are up to date
Requirements:
  • Good customer care skills
  • Good written and verbal English
  • Accuracy and attention to detail
  • Good organisational skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Proactivity and initiative
This role requires screening in the below areas:
  • 2 years of satisfactory Employment/Education References
  • Pre-Employment Credit Check

Applicants should be enthusiastic, determined and team players. Please complete the form below, or send your letter of application with your CV to: recruitment@trakm8.com or by post to: Trakm8 Limited, 4 Roman Park, Roman Way, Coleshill, Birmingham, West Midlands, B46 1HG

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