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Product Engineering Technical Consultant

Location:

Coleshill, Birmingham (Head Office)

Contract:

Permanent

Salary:

Negotiable Dependent on Experience

Benefits:

25 days holiday, Pension, life Assurance
Position Overview

Trakm8 is a market leader in the fast-growing vehicle telematics market sector. Based in Coleshill and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. As such we now have an opening for a Technical Consultant to join our established Product Engineering team here at the Head office in Coleshill.

Main Responsibilities of the role:
  • Assist in customer onboarding of our software solutions including workshops, technical specifications, documentation, and training
  • Ongoing collaboration with customers & internal team members to ensure that customer solutions are performing to their full potential
  • Act as 3rd line support for our software solutions
  • Supporting other internal teams with solutions including training on new features
  • Prioritise issues from both internal and external customers and manage these through to resolution with the relevant internal teams
Requirements:
  • Formal qualifications in Computer Science or equivalent (or equivalent related work experience)
  • Deep understanding of API interfaces (REST/SOAP), SFTP solutions and configuration of software solutions to meet customer requirements
  • Previous experience in working with customers to map requirements to software solutions and highlighting gaps and opportunities for improvements with engineering
  • Highly organised and able to plan effectively
  • Enthusiastic, self-starter with a willingness to learn new systems in a fast-moving environment
  • Excellent communication skills
  • Excellent problem-solving skills
  • Knowledge of the telematics & optimisation solutions
  • Knowledge of the logistics and transportation sector
  • Knowledge of Jira software package
  • Knowledge of the software development lifecycle (SDLC)
  • Familiarity with Excel and data analysis.
This role requires screening in the below areas:
  • 2 years of satisfactory Employment/Education References
  • Experian Credit Check

Applicants should be enthusiastic, determined and team players. Please complete the form below, or send your letter of application with your CV to: recruitment@trakm8.com or by post to: Trakm8 Limited, 4 Roman Park, Roman Way, Coleshill, Birmingham, West Midlands, B46 1HG

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